Refund policy

Refund Policy

At Healthy Hits, we want you to be happy with your order.

Due to the nature of our products (rolling accessories, bundles, and herbal items), we do not accept returns or provide refunds unless the item arrives damaged or incorrect.

If your product arrives damaged, faulty or not what you ordered, please contact us within 48 hours of receiving your parcel with:

• Your order number

• Photos of the issue

• A short description of the problem

We will review it and offer a replacement or refund where appropriate.

We cannot accept returns for:

• Used products

• Opened herbs or consumable items

• Items damaged due to customer handling

• Any “change of mind” situations

If you entered the wrong address at checkout, we are not responsible for lost parcels, but we will help where we can.

For help, email: healthyhits1317@gmail.com